CANCELLATION POLICY

 

 

The following cancellation policy and fees apply to any and all; food & beverage packages, orders, concert and event tickets purchased via Hope Estate Winery for any Hope Estate organised event.

All Dinner Packages & Show Packages

  • More than 2 months prior, 25% cancellation fee applies

  • 1 – 2 months prior , 50% cancellation fee applies

  • Within 1 month, 100% cancellation fee applies (Full Cost of Ticket)

ARTIST CANCELLATION

Before the Day of the Concert


If the artist cancels the tour in advance of the scheduled performance date a
refund of the food & beverage package purchased will be provided less booking
service fees of 10%. Accommodation fees will be refunded in accordance with the policy of the accommodation property you have chosen to stay with.

On the Day of the Concert


It is the promoter’s policy to ‘play, rain or shine’ however if due to weather conditions it is deemed dangerous for the artist to perform or the conditions put the patron’s safety at risk. The promoter in accordance with artist management may cancel the concert. If this occurs food and beverage service will continue and the exclusivity of the area you have booked will be preserved. Refund of the ticket element will be in accordance with the Promoter’s policy. No refund on accommodation would be provided.

ACCOMMODATION CANCELLATION POLICY


The following cancellation policy will apply to accommodation purchased via Hope Estate Winery in respect of the concert.

  • More than 2 months prior 25% cancellation fee applies

  • 1 – 2 months prior 50% cancellation fee applies

  • Within 1 month 100% cancellation fee applies

TICKET PURCHASES


NO CANCELLATION OR REFUND IS AVAILABLE FOR ‘TICKET ONLY’ PURCHASES. (except in regards to Artist Cancellation as described above)

HAMPERS


The following cancellation policy will apply to Hampers purchased.
More than 1 week prior 25% cancellation fee applies.
Within 1 week 100% cancellation fee applies.

Requests for cancellation will only be accepted in writing to info@hopeestate.com.au

ADDRESS

Hope Estate

2213 Broke Road

Pokolbin 2320

NSW Australia

OUR OTHER VENUES

Tower Estate

Tower Lodge

Virgin Hills

HOURS

Monday - Sunday

10am - 5pm

MEDIA PACK

Download media pack

CONTACT

(02) 4993 3555

info@hopeestate.com.au

SOCIAL

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Liquor Producer/Wholesaler Licence #LIQW800701813 

We take the Responsible Service of Alcohol seriously.

LIQUOR ACT 2007. It is against the law to sell or supply alcohol to, or to obtain liquor on behalf of a person under the age of 18 years. For more specific legislation in your state or territory visit our RSA Policies page. For Terms and conditions, refund, return, privacy and cardholder data security policies visit our Purchase Policies Page

If you wish to voluntarily exclude yourself from our services please Contact us.

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