The following cancellation policy and fees apply to any and all; food & beverage packages, orders, concert and event tickets purchased via Hope Estate Winery for any Hope Estate organised event.
All Dinner Packages & Show Packages
More than 2 months prior, 25% cancellation fee applies
1 – 2 months prior , 50% cancellation fee applies
Within 1 month, 100% cancellation fee applies (Full Cost of Ticket)
Before the Day of the Concert
If the artist cancels the tour in advance of the scheduled performance date a
refund of the food & beverage package purchased will be provided less booking
service fees of 10%. Accommodation fees will be refunded in accordance with the policy of the accommodation property you have chosen to stay with.
On the Day of the Concert
It is the promoter’s policy to ‘play, rain or shine’ however if due to weather conditions it is deemed dangerous for the artist to perform or the conditions put the patron’s safety at risk. The promoter in accordance with artist management may cancel the concert. If this occurs food and beverage service will continue and the exclusivity of the area you have booked will be preserved. Refund of the ticket element will be in accordance with the Promoter’s policy. No refund on accommodation would be provided.
ACCOMMODATION CANCELLATION POLICY
The following cancellation policy will apply to accommodation purchased via Hope Estate Winery in respect of the concert.
More than 2 months prior 25% cancellation fee applies
1 – 2 months prior 50% cancellation fee applies
Within 1 month 100% cancellation fee applies
NO CANCELLATION OR REFUND IS AVAILABLE FOR ‘TICKET ONLY’ PURCHASES. (except in regards to Artist Cancellation as described above)
The following cancellation policy will apply to Hampers purchased.
More than 1 week prior 25% cancellation fee applies.
Within 1 week 100% cancellation fee applies.