Hope Estate

Shipping and Delivery

Fast, reliable delivery across Australia. Every order packed with care and sent from our warehouse using Australia Post.

We deliver to NSW, ACT, QLD and VIC only. We do not offer delivery to NT, WA or SA.

Shipping & Compliance Notice

Ordering from NT, WA, SA, TAS, or an Australian Island Region?

Please contact us directly before finalising your purchase or membership. Because of regional freight logistics and strict state and federal laws, orders to these areas cannot be processed automatically at checkout.

  • Freight Charges: Under the Australian Consumer Law, we are required to ensure all pricing is fully transparent. Because delivery fees to these regions vary significantly based on your exact location, additional freight charges will apply and must be calculated manually by our team.
  • Alcohol Restrictions: Different states and territories have strict statutory regulations regarding the supply and delivery of alcohol. This includes Alcohol Management Plans and Dry Zone restrictions under the Northern Territory Liquor Act 2019, the Western Australia Liquor Control Act 1988, and equivalent interstate legislation.

To ensure your order complies with your local liquor laws and to get an accurate shipping quote, please reach out to us first. We appreciate your understanding and support in keeping our community safe and compliant.

Contact us before ordering
Warehouse and Processing

Warehouse Processing Times

Our warehouse operates Monday to Friday only and does not operate on Saturdays or Sundays.

Orders placed on a Friday, Saturday or Sunday may not be packed until the following week.

We aim to dispatch orders within 5 business days (Monday to Friday, excluding public holidays).

Please note: Due to recent freight increases, some customers may notice higher shipping rates depending on location and order size.
Shipping Costs

Fair and Transparent Pricing

We keep things fair and transparent. No sneaky markups, ever.

Live Shipping Rates
Real-time at Checkout
You'll see real-time shipping options and costs based on your address and order size. What you see is exactly what we pay. Freight is calculated to the exact carrier cost.
Shipping Rates
No Hidden Markups
There are no inflated shipping charges. What you see at checkout is exactly what we pay to Australia Post.
Our Shipping Partner

Australia Post

All deliveries are handled by Australia Post.

All glass and alcohol products are shipped via Australia Post Parcel Post Wine + Signature service. This ensures your order is handled with care and delivered safely, requiring an adult signature on arrival.

If you're not home, your parcel will be taken to your nearest Post Office for collection. Please collect within their specified timeframe. If it is returned to us, we can re-send it once return and re-delivery costs are covered.

Adult Signature Required. All alcohol deliveries require a signature from someone aged 18 or over. If no one is available to sign, your parcel will be held at your nearest Post Office.
Delivery Information

Delivery and Signature Requirements

All deliveries are handled by Australia Post.

Victoria
Signature Required
Because these products contain alcohol, a signature is required on delivery for all Victorian orders.
NSW, QLD and ACT
Your Choice
You can choose either signature on delivery or have it left in a safe place at checkout.
Click and Collect

Click and Collect

Click and Collect is available from our cellar door at Hope Estate, 2213 Broke Road, Pokolbin NSW 2320.

  • Orders must be placed and confirmed before arrival for collection
  • Please bring your confirmation email when collecting your order
  • Orders placed after 2pm Friday may not be ready for weekend collection
  • To ensure weekend collection, place your order before 2pm Friday
Cellar Door Trading Hours: Open Wednesday to Sunday. Closed Monday and Tuesday.
Orders cannot be collected while the cellar door is closed.
Delivery Timeframes

Estimated Delivery Times

Please allow an additional 2 to 3 business days on all delivery timeframes due to freight and network delays.

Typical delivery times after dispatch:

AreaEstimated Time After Dispatch
Metro areas4 to 8 business days
Regional areas5 to 10 business days
Remote areas7 to 13 business days
Delivery times are estimates only and may vary depending on carrier delays, weather events and peak periods.
Tracking Your Order

Address and Tracking Information

To help your delivery run smoothly, please ensure your order includes a valid email address and phone number. Without these details, you may not be able to receive tracking updates or follow your delivery.

Once your order has been collected from our site by Australia Post, you will receive a tracking number via SMS or email. You can then track your order directly through Australia Post.

You can view full tracking details for each parcel in your order. Click the tracking dropdown to see updates for all items.

Split Shipments

Multiple Parcels

Some orders may be shipped in separate parcels depending on stock and packaging requirements. This means items may arrive at different times.

Each parcel will have its own tracking details so you can follow everything in real time.

Address Accuracy

Getting Your Address Right

To help your delivery go smoothly, please make sure your address includes:

  • Correct street number and name
  • Suburb, state and postcode (within NSW, ACT, QLD or VIC only)
  • Unit or apartment details if required
  • A valid email address and phone number
We can't take responsibility for delays or lost parcels caused by incorrect or incomplete addresses.

Need Help?

If something doesn't look right, or you need a hand, our customer service team is here to help.

Email Us
Phone
02 4993 3555
Office Hours
Mon to Fri, 10am to 5pm